Shipping policy

Evopure

This Shipping Policy outlines the terms and conditions under which orders placed on Evopure are processed, dispatched, and delivered.

1. Order Processing Time

  • All orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Customers will receive an order confirmation and dispatch notification via email/SMS.

2. Shipping Timeline

  • Standard delivery timeframe: 3–7 business days depending on the delivery location.

  • Remote or rural areas may experience additional delivery time.

  • Delivery delays may occur due to factors beyond our control, such as weather conditions, courier delays, or unforeseen logistics issues.

3. Shipping Charges

  • Standard Shipping: Free or chargeable as per current promotions and order value (customize if needed).

  • Any shipping fee (if applicable) will be displayed at checkout before order confirmation.

4. Order Tracking

  • Once dispatched, customers will receive a tracking ID and a tracking link.

  • Tracking updates may take up to 24 hours to reflect on the courier’s system.

5. Address Accuracy

  • Customers are responsible for providing accurate and complete shipping details.

  • Evopure will not be liable for delays or failed deliveries caused by incorrect or incomplete addresses.

  • Additional charges may apply for re-delivery attempts due to incorrect address information.

6. Delivery Attempts

  • Our courier partners will make 1–3 delivery attempts, depending on their policy.

  • If the product is not received or delivery attempts fail, the order may be returned to origin (RTO).

  • Re-shipping charges may apply in case of repeated delivery failures.

7. Damaged Packages

  • If the package is tampered with or visibly damaged at the time of delivery, customers must refuse delivery or immediately notify our support team.

  • Clear photos/videos of the package and product are required for verification.

8. Undeliverable Orders

Orders may be marked as undeliverable due to:

  • Incorrect address

  • No response from the customer

  • Restricted delivery zones

  • Refusal to accept delivery

In such cases, refunds (excluding shipping charges, if applicable) will be initiated after the order is returned to our warehouse.

9. Contact Information

For shipping-related queries, please contact our customer support:
📧 support evopure9@gmail.com